Shipping policy

Mantelli’s Direct Harvest Place ships orders to addresses stated in your order. Delivery times may vary. Shipping orders are processed at our shop in Glen Erasmia.

Orders places online will have the following options:

Pick Up At Store : Free

Shipping rate: 

Local Delivery calculated and determined by postal code

Our processing time is usually 24 hours pending when the order was placed, and once payment has cleared.

Delivery Time:

Delivery time for major city areas: 2 – 5 working days

Delivery time for rural and outlying areas: 8 to 14 working days

Delivery times may vary due to prevailing Covid lock-down regulations.

Delivery available from Monday to Friday - Orders confirmed on Friday will be delivered on the following Monday.

RETURN / REFUND POLICY

Returns, Refunds and Exchange Policy

Due to the nature of our products, Mantelli’s Direct Harvest Place makes sure that all its quality products are supplied and packaged correctly and does not accept any returns or issue any refunds or exchanges.

However, should you not be satisfied with your order, please contact us at eastranddirect@mantellis.com  and we will endeavour to find an amicable solution to your concerns. If the products have been damaged, they will be replaced at no additional cost, if a replacement is not possible (due to various issues, availability etc.), a full refund will be given.

If products are damaged, photos need to be sent to, eastranddirect@mantellis.com  on receipt of said products.

Replaced products need to be returned. The products should remain unopened and unused at all, proof of purchase (invoice) must be supplied, and the products must still be in their original packaging.

Mantelli’s Direct Harvest Place is not responsible for any shipping costs incurred. There will be no refunds on shipping. The customer is responsible for arranging shipping for any returns.